Privacy Policy
1. Identity of the data controller
All processing of personal data is carried out under the responsibility of the Château de Champ-Renard, registered under no. 807 947 627, whose registered office is located at 132 Route de Champrenard, 69460 Blacé, France – Tel.: +33 4 82 29 62 30
(Hereinafter “the Château de Champ-Renard”).
Any transfer of data to a partner is carried out with your consent, and the processing of data by that partner is subject to that partner’s privacy policy.
2. Type of data collected
Whether data is mandatory or optional is specified when it is collected. If this information is incomplete, out of date or inaccurate, it may not be possible to process your request.
The Château de Champ-Renard may collect and process all or part of the following data:
| Category of personal data processing | Description of the category |
|---|---|
| Contact form | This is the personal data provided to get in touch via the Site. It includes your name, company, e-mail, telephone number, type of event and the content of your message. |
| Quote request form | This is the personal data provided to request a quote. It includes your name, company, e-mail, telephone number, preferred dates, number of guests and the content of your message. |
| Booking request form | This is the personal data provided to make a booking request. It includes your name, e-mail, telephone number, type of event, preferred dates, number of guests and the content of your message. |
| Connection and browsing data | This connection and browsing data includes the data mentioned in the Cookie Management Policy. |
3. Purpose and legal basis of the processing
Your personal data is collected for the following purposes:
| Legal basis | Purpose |
|---|---|
| Use of your data on the basis of your consent | On the basis of your consent, the Château de Champ-Renard uses your data to:
|
| Use of your data on the basis of our legitimate interest | On the basis of our legitimate interest, in particular to ensure a better quality of service, the Château de Champ-Renard uses your data to:
|
| Use of your data to comply with our legal obligations | The Château de Champ-Renard may process your data for evidential purposes and in order to comply with its legal obligations. |
4. Retention period of personal information
The retention period of personal data varies according to the purpose for which it is collected:
- Data relating to your requests (contact, quote, booking) is kept for 3 years from our last contact with you,
- Information necessary to comply with legal obligations is kept for the legal retention period,
- The cookies placed on your device will only keep your data for the time necessary to achieve their purpose (session identification cookies, for example, are only kept for the duration of a session) and for a maximum of 13 months.
5. Recipients of personal data
We undertake to treat all your personal data confidentially.
The internal team of the Château de Champ-Renard may have access to your personal data, but only in the performance of their duties and for the purposes set out in this Policy.
We do not share your data with third parties, except in the limited cases below:
- Subcontractors of the Château de Champ-Renard. The Château de Champ-Renard may use the services of other companies or independent persons who provide certain services on its behalf:
- Technical service providers,
- Providers of analytics or audience measurement solutions
- Transfer of businesses or activities. In the course of developing its activities, the Château de Champ-Renard may sell all or part of its assets or acquire other companies, businesses, subsidiaries or branches of activity. In such transactions, the personal data processed by the business generally forms part of the transferred assets but remains subject to any pre-existing privacy policy, unless otherwise agreed by the persons concerned.
- Authorised administrative and judicial authorities. In order to comply with its legal obligations, the Château de Champ-Renard may transfer your personal data to authorised administrative and judicial authorities.
- With your consent. Unless it is required to comply with a legal obligation, the Château de Champ-Renard will inform you if your information is to be passed on to a third party, it being specified that you may refuse to consent to such a transfer.
6. Transfer of data outside the EU
We keep your personal data within the European Union. However, some of our subcontractors may be located outside the European Union. In the event of a data transfer in this context, we check that the processing is carried out in accordance with this privacy policy and that a sufficient level of protection is guaranteed in accordance with the applicable regulations, either through contractual obligations or through adequacy decisions.
7. Exclusion of sensitive data
The Château de Champ-Renard does not collect any sensitive data about you.
Sensitive data refers to the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a person’s sex life or sexual orientation.
If such data were provided to the Château de Champ-Renard, please contact us by e-mail at the following address: delphine.briquet@chateaudechamp-renard.com so that it can be deleted.
8. Minors
The Site has not been designed for use by minors (under 18 years of age). Under no circumstances do we authorise the use of our services by minors under the age of 18. We do not knowingly collect personal data from minors. If a parent becomes aware that their child has provided us with personal information (or if a guardian becomes aware that a child in their care has provided us with personal information), they must contact us by e-mail at the following address: delphine.briquet@chateaudechamp-renard.com.
9. Your rights regarding access to your personal data
In accordance with Article 13 of Regulation (EU) 2016/679 of 27 April 2016 and the French Data Protection Act no. 78-17 of 6 January 1978, you are informed that you have the following rights:
- Right of access
This is your right to obtain confirmation as to whether or not your data is being processed and, if so, to access that data. - Right to rectification
This is your right to have inaccurate data rectified and incomplete data completed as soon as possible. - Right to erasure
This is your right to have your data erased as soon as possible, subject to our legal retention obligations and our legitimate interest in keeping this information. - Right to restriction
This is your right to obtain the restriction of processing when you object to it, when you contest the accuracy of your data, when you believe that its processing is unlawful, or when you need it for the establishment, exercise or defence of legal claims. - Right to object
This is your right to object at any time to the processing of your data by the Château de Champ-Renard, except where the Château de Champ-Renard has legitimate grounds. You may also object to processing for direct marketing purposes. - Right to data portability
This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another controller without hindrance from us. - Right not to be subject to a decision based on automated processing
You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or significantly affects you, unless that decision is necessary for entering into or performing a contract, or is authorised by law. - Complaints
You have the right to lodge a complaint with the French data protection authority (CNIL): https://www.cnil.fr/fr/plaintes - Instructions in the event of death
You have the right to give instructions regarding what happens to your personal data in the event of your death.
How to exercise your rights
You may send any request, together with a copy of an identity document, to the Château de Champ-Renard:
- By post to the following address: Château de Champ-Renard – 132 Route de Champrenard, 69460 Blacé, France
- By e-mail to the following address: delphine.briquet@chateaudechamp-renard.com
In accordance with Article 17 of Regulation (EU) 2016/679 of 27 April 2016, the exercise of these rights must not deprive the Château de Champ-Renard of its right to retain data in order to comply with its legal obligations and for evidential purposes.
10. Your rights regarding objection to commercial offers
10.1 – Commercial offers by e-mail or SMS:
On the forms you fill in, you are expressly asked for your consent to receive offers from us and, where applicable, from our partners.
However, your express prior consent is not required when you are already a customer of the Château de Champ-Renard and the purpose of our solicitation is to offer you products or services similar to those we already provide to you.
In all cases, you can always object to receiving these solicitations by taking the following actions:
- For e-mail, by clicking on the unsubscribe link provided in each e-mail or by contacting us by e-mail at the following address: delphine.briquet@chateaudechamp-renard.com
- For SMS, by sending STOP to the number indicated in the message or by contacting us by e-mail at the following address: delphine.briquet@chateaudechamp-renard.com
10.2 – Commercial offers by telephone:
If you do not wish to receive commercial offers by telephone, you can object:
- By contacting us by e-mail at the following address: delphine.briquet@chateaudechamp-renard.com
- By registering on the French telephone opt-out list “Bloctel” at the following address: https://conso.bloctel.fr in accordance with Articles L223-1 and L223-2 of the French Consumer Code.
11. Your rights regarding the acceptance and management of cookies
We invite you to consult the Cookie Management Policy. It applies in addition to this Privacy Policy.
12. Links to other websites or third-party services
Where the Site refers to third-party websites or services (for example our online shop or the booking module), in particular through links, we accept no responsibility for these third-party websites and services. We therefore invite you to consult their terms and their privacy policy.
13. Security of personal data
The Château de Champ-Renard has implemented physical and electronic security measures as well as backup procedures relating to the collection, storage and communication of your personal data, including:
- Securing access to our premises and IT platforms
- Raising awareness of confidentiality requirements among our staff who have access to your personal data
- Securing access to, sharing and transfer of data,
- A high standard of data protection when selecting our subcontractors.
14. Changes to the policy
This Policy may be amended, supplemented or updated, in particular to comply with any legal, regulatory, case-law or technical developments. However, your personal data will always be processed in accordance with the Policy in force at the time it was collected, unless you agree otherwise or a mandatory legal provision requires otherwise.